The ServiceNow Engineer will be responsible for implementing, enhancing, optimizing, troubleshooting, and administering Polen’s usage of ServiceNow.  The successful candidate will report to the Head of Data & Applications and manage new development, enhancements to current infrastructure, and day-to-day system maintenance.  Collaboration and communication skills across the firm are paramount.  The ServiceNow Engineer understands Polen’s business and can upskill employees.

Roles & Responsibilities

  • Lead design and implementation of ServiceNow applications
  • Provide technical insight in designing and supporting ServiceNow while aligning to service management best practices
  • Configure and customize ServiceNow system including workflows, lists, and dashboards
  • Provide subject matter expertise in ServiceNow system applications and custom applications
  • Create, maintain, and enhance Incident Management, Problem Management, Customer Service Management, Knowledge Management, Self-Service Portals, and Foundational Configurations
  • Create, maintain, and enhance existing and future connections between ServiceNow and other systems
  • Develop and enhance system configuration documentation of the ServiceNow platform
  • Provide level 2 & 3 technical support of the ServiceNow platform
  • Proactively seek opportunities to improve processes
  • Represent Polen Capital with integrity and model Firm values and professional standards.

Preferred Qualifications

  • Bachelor’s degree
  • Minimum 4 years professional experience supporting implementation and administration of ServiceNow tools; subject matter expertise in ServiceNow applications and customizations
  • Experience with investment management knowledge domains preferred
  • Experience in an Agile environment
  • Ability to manage multiple projects and simultaneously support various stakeholders
  • Strong verbal and written communication skills.

Additional Information

  • Full-time Employee
  • Location: Boca Raton, Florida or Boston, MA (IL, GA, MI, CT, CA Remote Considered)
  • >15% travel expected
  • U.S. Permanent Work Authorization (required)
  • COVID 19 vaccine required
  • Polen Capital is a ROWE (Results-Only Work Environment), offers competitive health benefits, annual individual training budgets, and 12-week paid parental leave

Instructions for Submitting Applications

Research shows that women and other minority groups tend to apply only if they meet 100% of the criteria. We are committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ community to apply for positions even if they do not necessarily check every box outlined in the job description.

Polen Capital is also committed to protecting the health and well-being of our team members, their families, and members of our community against COVID-19. Accordingly, we require all team members based in the United States to be fully vaccinated against COVID-19, unless they have a documented underlying medical condition or sincerely held religious belief that prevents such vaccination. Offers of employment will be conditioned upon applicants presenting proof of completing a full COVID-19 vaccination or obtaining a medical or religious exemption.

Qualified candidates should submit their resume and cover letter to [email protected].